Help

How do I get a picture large enough for Schult's tailored products?
We always encourage supporting your local photographers by scheduling a portrait session for your student. However, if this isn't an option, and you have a smartphone in your pocket, then you can easily get a high quality shot! You may need to adjust your phone's camera settings to take a picture that meets our required minimum image size of 2500 x 5200 pixels at 72 dpi. Selecting the largest image size setting available should be sufficient. If you have an iPhone or a Samsung Galaxy, you can click on the following links for helpful hints on how to take high quality photos with your smartphone.

Take Incredible Photos with an iPhone

Samsung Galaxy Camera: Adjusting Photo Resolution

Samsung Galaxy Camera: Expert Mode

At what resolution should I save my photos and graphics?
Resolution should ideally be set to 300 dpi. Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixelated and blocky when printed. Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

What image file type should I use when uploading to Custom Templates?
JPG, PNG, or SVG files are the preferred file types. The most common image file type is JPG or JPEG. You can find out which file type your image is by checking the file extension, or examining the file details or properties. 

What file format should I use when submitting my electronic document for printing?
PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources. We request that print ready PDF's be supplied at the requested output size.

What is a proof and why is it important that I look at it?
In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.

Why do the printed colors look different from the colors on my screen?
In short, printers and monitors produce colors in different ways. Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model. When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

Is white considered a printing color?
Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper or transparent material, white ink may be used if any text or graphic requires it.

How do I go about getting an estimate from you?
We would suggest you use our online contact form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of our customer service representatives.

Once I submit the order, how long will it take to finish my job?
Standard production time is 4-6 full business days once print ready artwork is received. We always strive to provide an accurate estimate of the turnaround time for each job we do. And we’ll always work with you to find ways to complete your project when you need it.

Which shipping carriers do you use?
We use a variety of shipping carriers, including the United States Postal Service (USPS), UPS and FedEx. We determine which carrier to use for your order based on a variety of factors, such as products purchased, shipping address, size/weight of the order and delivery speed selected.